Returned Mail Refund - FAQ

LetterLogic touts itself as the only company that issues refunds for return mail. Frankly, this offer sounds too good to be true and there are rumors that LetterLogic uses the refund offer to entice new customers but soon discontinues the refund. Is this true?

We urge you to call our customers to ask how long they have been receiving the refund, how they feel about the refund, and the other reasons they are happy to be with us.

There have been occasions (a total of 4 in our 7.5 year history) where we have permanently discontinued the refund program to a client for various reasons.   In two instances, the client was in the business of purchasing very old debt to hard-to-locate debtors, and their return mail volume was consistently over 20%.  We negotiated with them to discontinue the refund program, but to lower their letter cost by $0.015 per letter.  They understood, chose to stay with us and are big fans of LetterLogic.  Since that time, we have added language to the Return Mail Refund Program Rules specific to purchase-debt companies.

In one instance, we had to discontinue the refund program for a client that was not paying timely, and not paying according to the terms of our agreement, and thereby not eligible for the refund.

Finally, in another instance, we discontinued the refund program for a client that was not updating their database with the new address data that we provided to them – which resulted in our repeatedly refunding letters to the same address.

How does the return mail refund program work?

The refund works one of two ways:

1. You choose to have your undeliverable mail returned to you.  You count it each month and email the total count to us by the 15th of each month.  Your refund check or credit memo will be issued within 30 days.
2. You choose to automate your refund by using ReturnLogic, our return mail management system which directs the USPS to inform us daily of all undeliverable mail and the reason it was not delivered.  The USPS destroys the piece of mail at no cost.  Your refund is now automated and a check or credit memo will be issued within 30 days.

Your competitors say that you end up not printing and mailing a lot of stuff that is deliverable, just so you won’t have the risk of having to repurchase it. Is this true?

That doesn’t make sense.  Our only business is printing and mailing.  If we don’t print and mail, we don’t make money.  We do, however, suppress those addresses that are deemed “undeliverable” by the USPS unless there is any chance at all that they will be delivered.   For example, addresses which are missing apartment numbers are deemed “undeliverable” by the USPS, but experience has shown us that some of these pieces actually get delivered anyway, so we accept the risk and mail them – just in case.    Again, instead of taking the word of our competitors in this regard, we urge you to speak directly with our clients.