- Are you HIPAA compliant, and is my data secure?
Yes. Through the use of FTP, PGP, encryption, firewalls, waste paper shredders, privacy envelopes, etc., we ensure that our practices are in compliance with all federal and state regulations.
- What will my statement or letter look like? Can you design it?
Our in-house graphics department will create beatiful, full-color custom forms for you at no extra cost. Front and back, you will get exactly what you want. Check out some of our design samples.
- What digital file types do you accept?
Although we prefer data files in a CSV format, we can work with any ASCII branded files.
- Do you offer any returned mail services?
Yes. Our ReturnLogic service is a turnkey return mail management system that enables LetterLogic to fully manage the disposition of your company's return mail and provide corrected address information from the USPS.
- Can I see my printed statements online?
Yes. With our ViewLogic service you can see a PDF rendering of each invoice, statement, or letter that we print and mail on your behalf with the click of a button. You have your own secure web page where customer care professionals can access each piece of mail we send. You get data storage up to 12 months and the ability to electronically resend statements and letters at your fingertips.
- After you have my file, when will my documents mail?
Your mail will be at the post office within 24 hours of the time we receive your file for processing.
- How will I know that my documents are in the mail?
Within a few hours of your file transmission, you will receive a confirmation and a production report detailing the number of pieces that are being mailed. Within two days, you will see the results in the form of phone calls, payments, etc. We can tell you the very minute the document was created and the date it was mailed.
- How do I make changes to my statements or letters?
Your dedicated account manager will take care of processing all changes or additions for you, most being completed within 48 hours.